Privacy protection

Ctk99 Privacy Policy — How Your Information Is Protected

This privacy policy clearly explains how your personal data is collected, stored, and used on the ctk99 platform.

Last Updated: January 1, 2026

Our Privacy Commitment

What ctk99 ensures to protect your data

SSL encryption protection

All your data is protected by 256-bit SSL encryption. No third party can access your information during transmission.

No Sale of Information

Ctk99 never sells your personal data to third parties. Your information is used solely to improve our services.

Minimal Data Collection

Only necessary information is collected. No unnecessary personal data is gathered.

Secure Data Storage

All information is stored on secure servers and undergoes regular security audits.

User Controls

You may request to update, correct, or delete your data at any time.

Cookie transparency

We clearly explain what types of cookies are used and why. All cookies except essential ones can be turned off.

This privacy policy applies to all users of the ctk99.org website and application. By using the platform, you consent to this policy.

1

Introduction

Ctk99 is one of Bangladesh's most trusted online gaming and betting platforms. We believe protecting your personal data is one of our core responsibilities. This privacy policy clearly outlines how ctk99 collects, stores, and uses your information.

Our privacy policy is built in accordance with international data protection standards and applicable law. By creating an account or using the ctk99 platform, you are considered to have agreed to all terms of this privacy policy.

We may update this policy from time to time. We will notify you in advance of any significant changes. We recommend checking this page regularly.

2

What data we collect

Ctk99 only collects information that is genuinely necessary. Below is a detailed breakdown of what data is collected and under what circumstances.

Types of Information Example Reason for Collection
Identity Information Name, date of birth, national ID KYC verification & age confirmation
Contact Information Phone number, email address Account communication & security
Financial information Mobile banking number Processing deposits & withdrawals
Technical Information IP address, device type, browser Security & Fraud Prevention
Gaming information Bet history, transaction logs Responsible Gaming & Service Improvement
  • Information you provide directly at the time of registration.
  • Technical information collected automatically while using the platform.
  • Transaction information received from the payment gateway.
  • Information exchanged during customer service interactions.
3

How Information Is Used

Ctk99 uses your data only for specific, legitimate purposes. Before using your information for any purpose, we ensure it does not work against your interests.

1
Account management

Your information is used to create, manage, and secure your account.

2
Payment Processing

The necessary financial information is used to process your deposit and withdrawal transactions.

3
Customer service

Your information is used to resolve issues and provide support.

4
Fraud Prevention

Technical information is analyzed to detect and prevent suspicious activity.

5
Fulfilling legal obligations

Information is used to meet regulatory requirements and ensure legal compliance.

Ctk99 never shares your data with third parties for marketing or advertising purposes.

4

Information Sharing Policy

Ctk99 never sells your personal data to third parties. However, in certain limited circumstances, sharing specific information may be necessary.

  • Payment Processors: The necessary information is shared with Mobile Banking, Nagad, and Rocket to complete deposit and withdrawal transactions.
  • Security Partners: With companies that assist in operating our fraud detection systems.
  • Legal authorities: Where required by court order or legal investigation.
  • Auditors & Consultants: Under a confidentiality agreement.

When sharing any information with third parties, we provide only the minimum necessary data and bind those parties under confidentiality agreements.

5

Cookie Policy

The ctk99 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie type Purpose Duration Can It Be Disabled?
Essential cookies Login session, security Until the session ends No
Functional cookies Language and preference settings 1 Year Yes
Analytics Cookies Site usage statistics 6 Months Yes

You can disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site features.

6

Data Retention & Deletion

Ctk99 retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations.

  • Account information: Retained for up to 5 years after account closure.
  • Transaction Records: Up to 7 years, as required by law.
  • Log Files: Up to 12 months.
  • Customer service contact: Deleted 2 years after the issue is resolved.

Once legal obligations are met, data is securely deleted or anonymized.

7

Your Rights

As a ctk99 user, you have several important rights over your own personal data.

Right to Access Information

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that we stop using your information for specific purposes.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

8

Child Protection Policy

ctk99 is for users aged 18 and above only. We do not knowingly collect or process data from minors.

If we discover that a minor has created an account by misrepresenting their age, the account will be immediately closed and all associated data will be deleted.

If you believe your child is using ctk99, please contact us immediately.

9

Security Measures

Ctk99 applies industry-standard security measures to keep your data safe.

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Firewall Protection: Our servers are protected by an advanced firewall system.
  • Data Backup: Regular backups are taken to prevent data loss.
  • Access control: Only authorized personnel may access information on a need-to-know basis.

Please note that 100% security on the internet cannot be fully guaranteed. Always keep your password strong and never share it with anyone.

10

Policy Changes

Ctk99 reserves the right to update this privacy policy, in part or in full, at any time. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

  • For significant changes, you will be notified at least 7 days in advance via your registered email or an in-platform notification.
  • The date of any changes is shown at the top of this page under "Last Updated".
  • Previous versions of the policy are available upon request.
  • If you do not agree to the updated policy, you may request to close your account.
11

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch. Our privacy team is always ready to help.

Email support
[email protected]
Response Time
Within a maximum of 30 business days

To exercise your rights or request data deletion, send us an email with "Privacy Request" in the subject line.

Play Safe, Enjoy with Peace of Mind

Ctk99 is committed to protecting your privacy. Join our secure platform and enjoy the best online gaming experience in Bangladesh.

By registering, you agree to our Privacy Policy.

App Download

Download Now

Game Lobby

View All Games

Need Help?

View FAQ
বাংলা